SHOP Our Closing Down Sale - Everything must go!

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      Refund policy

      CLOSING DOWN SALE : NO RETURNS,EXCHANGES OR REFUNDS FOR ANY ITEM PURCHASED IN KATHLEEN BERNEY CLOSING DOWN SALE

      RETURNS & EXCHANGES

      You can exchange or return the items you purchased (exceptions apply to sale items) within 14 days of receiving your order.

      Before returning your item please email orders@kathleenberney.com.au with your order number and explanation of reason for return/exchange, or ring 02 9656 1429.

      Exchanges and returns are free within Australia (exceptions apply to sale items), if you live overseas we ask you to return your item/s at your own expense.

      If you live in Australia, an Australia Post prepaid label will be emailed to you when your exchange or return is approved.

      To return your product, mail to:
      Attn: Online Return, Kathleen Berney, 31-33 Bloodwood Rd, Arcadia, NSW, 2159, Australia.

       

      REFUNDS

      Once we receive your item and inspect it, please allow approximately 1 week from the day we receive your goods to process the return. If your return is approved, we will initiate a refund via your method of payment.

      A full refund will be available in the instance of major manufacturing faults/defects including sale items.

       

      SALE ITEMS

      Sale items can be exchanged for a different size or style. We ask you to cover return postage in this instance.

      Unfortunately, sale items are not eligible for a refund. We can, however, issue a store credit to use for any other purchase on our website, if you do not wish to exchange your sale item.

      Please check our return process for further information on how to return or exchange your order.

       

      MADE-TO-ORDER GARMENTS

      No exchange or refunds available for made-to-order garments.

       

      GIFTS

      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

      Once the returned item is received, a gift certificate will be emailed to you.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver directly.

      Please check our return process for further information on how to return or exchange your order.

       

      SHIPPING COSTS FOR RETURNED ITEMS

      Shipping costs are free for returned or exchanged full-priced items within Australia.

      If you are returning an order from overseas, your local delivery fees apply.

       

      CONTACT US

      If you have any questions on how to return your item to us, contact us at orders@kathleenberney.com.au. or ring 02 9656 1429.

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